Privacy Policy
Last updated: 26 August 2026
SHAHI Biryani & Tikka (“we”, “us”, “our”) operates the website shahibiryanitikka.com. This Privacy Policy explains what personal information we collect when you browse our website, create an account, or place an order, how we use that information, and the choices you have.
By using our website or placing an order with us, you agree to the practices described in this policy.
Information We Collect
Order information. When you place an order we collect your name, phone number, email address, pickup or delivery address, the items you ordered, and any special instructions you provide.
Account information. If you create an account, we store your username, an encrypted password, saved addresses, and your order history.
Payment information. Payments are handled by our third-party payment provider. Your billing details and card information are submitted directly to that provider. We do not store full card numbers on our servers.
Communications. We keep the messages you send us through our contact form, by email, or by phone, including catering and large order enquiries.
Information collected automatically. Like most websites, we automatically collect your IP address, browser and device type, the pages you visit, and the site that referred you. This is collected through cookies and similar technologies.
How We Use Your Information
- To prepare, process, and fulfil your orders, including pickup, delivery, and catering
- To contact you about your order, for example if an item is unavailable or your order is ready
- To process payments and, where applicable, issue refunds
- To create and maintain your customer account and order history
- To respond to your enquiries, catering requests, and feedback
- To improve our menu, our website, and the service we provide
- To send you offers, promotions, and updates, only where you have chosen to receive them
- To detect and prevent fraud, and to meet our legal and tax obligations
Cookies
We use cookies to keep items in your shopping cart, remember you when you log in, and understand how visitors use our site. Some cookies are necessary for the cart, checkout, and account areas to work at all.
You can block or delete cookies through your browser settings. Please note that if you disable necessary cookies, parts of our website, including the cart and checkout, may stop working correctly.
Payments
All card payments are processed by our payment provider through a secure connection. The provider handles your card details in line with applicable payment card industry security standards. We receive only the information we need to confirm that your payment succeeded, such as the last digits of the card and the transaction result.
Who We Share Your Information With
We do not sell your personal information. We share it only where it is necessary to run our business:
- Payment providers, to process your payment and any refund
- Delivery partners and drivers, where your order is delivered, so they can reach you
- Our website hosting and technical service providers
- Email and SMS providers used to send order confirmations and notifications
- Analytics providers who help us understand how our website is used
- Law enforcement, regulators, or other authorities where we are legally required to disclose information
These providers may only use your information to perform the service they provide to us.
How Long We Keep Your Information
We keep order and payment records for as long as we are required to for accounting, tax, and legal purposes. Account information is kept while your account remains open. Enquiries sent through our contact form are kept for a reasonable period after we have replied.
Your Rights
You may ask us to:
- Provide a copy of the personal information we hold about you
- Correct information that is inaccurate or out of date
- Delete your account and personal information, where we are not required to keep it
- Stop sending you marketing messages, which you can also do using the unsubscribe link in any promotional email
To make a request, contact us using the details at the end of this policy. We may need to verify your identity before we act on a request.
Security
Our website uses a secure encrypted connection, and we take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our website may link to other sites, such as social media pages, map services, or delivery platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date at the top. Please review it periodically.
Contact Us
If you have any questions about this Privacy Policy or about how we handle your information, please contact us:
SHAHI Biryani & Tikka
Address: [ADDRESS]
Email: [EMAIL]
Phone: [PHONE]