Refund & Returns Policy

Last updated: 26 August 2026

At SHAHI Biryani & Tikka every order is cooked fresh once you place it, so we are unable to accept returns of food in the way a normal retail store would. We do, however, want every guest to be happy with their meal. This policy explains when we will cancel an order, issue a refund, or replace a dish.

Order Cancellations

• You may cancel an order free of charge as long as we have not started preparing it. Please call us as soon as possible on [PHONE].
• Once preparation has begun, the order can no longer be cancelled, because the ingredients have already been cooked to order.
• If we are unable to fulfil your order for any reason, for example an item is out of stock, we will contact you and offer a replacement item or a full refund.

Catering and Large Orders

• Catering and large orders must be cancelled at least 48 hours before the scheduled pickup or delivery time to receive a full refund.
• Cancellations made less than 48 hours in advance may forfeit the deposit, as ingredients will already have been purchased and prepared.
• Changes to the number of guests or the menu should be confirmed with us at least 48 hours in advance.

When We Will Refund or Replace an Order

We will issue a refund or provide a replacement if:

• You received the wrong item or the wrong order
• An item was missing from your order
• The food arrived in an unacceptable condition, for example spoiled or badly damaged
• You were charged more than once for the same order, or charged an incorrect amount

Please report the problem within 24 hours of collecting or receiving your order so that we can look into it properly.

What We Cannot Refund

• Food that has been fully or mostly consumed
• Problems reported more than 24 hours after pickup or delivery
• A change of mind after the food has been prepared
• Orders that could not be delivered because an incorrect address or phone number was provided, or because nobody was available to receive the order
• Orders that were not collected at the agreed pickup time
• Taste preferences, such as spice level or seasoning, where the dish was prepared as described on the menu

How to Request a Refund

• Contact us within 24 hours by phone on [PHONE] or by email at [EMAIL].
• Provide your order number, the date of the order, and a short description of the problem.
• Where possible, please include a photograph of the item so we can review it quickly.
• We will review your request and respond within 2 business days.

How Refunds Are Issued

• Approved refunds are returned to the original payment method used for the order.
• Depending on your bank or card issuer, it can take 5 to 10 business days for the amount to appear on your statement.
• If you prefer, we can offer a replacement meal or store credit instead of a refund.
• Cash orders are refunded in cash at the restaurant.

Late or Missing Refunds

If we have confirmed your refund but you have not received it, please first check with your bank or card issuer, as processing times vary. If it still has not arrived after 10 business days, contact us at [EMAIL] and we will follow it up for you.

Delivery Issues

Where an order is delivered by a third-party delivery service, delays caused by traffic, weather, or the delivery provider are outside our control. If your order arrives late or in poor condition, please contact us and we will do our best to put it right.

Contact Us

For any question about cancellations, refunds, or an order that did not meet your expectations, please contact us:

SHAHI Biryani & Tikka
Address: [ADDRESS]
Email: [EMAIL]
Phone: [PHONE]